InteliCal Privacy Policy


InteliCal is a healthcare communication and scheduling platform used by medical practices to manage patient interactions, including appointment booking and communication via supported channels like WhatsApp.

This Privacy Policy explains how your information is collected, used, and protected when interacting with InteliCal.


1. Information We Collect


We collect and process personal data on behalf of medical practices, including:


  • Personal Details: Name, contact number, email address

  • Booking Information: Appointment date, time, practitioner

  • Communication Logs: Message metadata (not content), delivery status, and timestamps

  • Health Data: Only when explicitly provided and permitted by law

2. Communication via WhatsApp and Other Channels


By making a booking with a healthcare provider using InteliCal, you consent to being contacted via WhatsApp (or other messaging services) for the following legitimate and expected purposes:


  • Appointment confirmations and reminders

  • Administrative queries related to your booking

  • Follow-ups directly related to your interaction with the practice

This form of contact is considered implied consent, based on your initiation of contact and in line with lawful bases for communication (e.g., legitimate interest under GDPR, responsible party communication under POPIA, or treatment provision under HIPAA).


Important: We do not send sensitive medical or diagnostic information over WhatsApp unless you have explicitly agreed to this in writing or through a verified digital process.


Messages are transmitted using WhatsApp's end-to-end encryption. Message logs (e.g., sent/delivered/read timestamps) may be stored for security, delivery verification, and compliance monitoring.

Message content is not stored unless required by law or for support purposes.


3. Data Use and Protection


Your information is used to:


  • Facilitate and manage your appointments

  • Provide timely communication related to care or services

  • Ensure legal and contractual obligations are fulfilled

All data is encrypted at rest and in transit.
Access is strictly controlled by roles and responsibilities. Regional storage compliance ensures your data resides within the correct jurisdiction (e.g., EU, South Africa, U.S.).


4. Your Rights


Depending on your country of residence, you may have rights including:


  • Access to the data we store

  • Correction or deletion of your data

  • Withdrawal of communication consent

  • Lodging a complaint with a data protection authority

To exercise these rights, contact the medical practice directly or email us at: 📧 info@intelical.com


5. Opting Out of WhatsApp Communication


You may opt out of WhatsApp messages at any time by:


  • Replying with “STOP” to a message you received

  • Updating your communication preferences with the practice

  • Contacting our support team directly

Note: Opting out may affect your ability to receive timely appointment updates or reminders.